robt666 Posted January 12, 2015 Report Share Posted January 12, 2015 well my package arrive from shrimpfever guess what there all dead and looks like there dead for a long time like 4-5 days dead the water was cold as ice. this is what the guy said to me Hello xxxxxx,They should arrive alive, they are quite hardy. Yes I will add on the red rili for you into your invoice.Thank you,Tommy L647-667-6161www.ShrimpFever.comSales@shrimpfever.com yeah right hardy you didn't pack it right. those poor shrimp and my money got wasted ill never order from that website ever again im posting this to all shrimp furom Link to comment Share on other sites More sharing options...
aquariumlover10 Posted January 12, 2015 Report Share Posted January 12, 2015 Get a refund. Link to comment Share on other sites More sharing options...
OMG Aquatics Posted January 12, 2015 Report Share Posted January 12, 2015 Ask for refund. If they don't, dispute/chargeback. Link to comment Share on other sites More sharing options...
RyeGuy411 Posted January 12, 2015 Report Share Posted January 12, 2015 Hes located in Canada right? Where are you located? Did you contact him and let him know all were DOA? How were they packed poorly? I was considering buying shrimp from him at one point so im curious. I have heard many great things about Tommy and his shrimp. Link to comment Share on other sites More sharing options...
EricM Posted January 12, 2015 Report Share Posted January 12, 2015 robt666 is located in canada as well. for those in the US who are thinking about ordering from Tommy. its illegal to ship shrimp over the border unless you have import license. I know Tommy does ship a lot of shrimp to the US, but I'd hate to see a customer get burned by customs one day. Link to comment Share on other sites More sharing options...
robt666 Posted January 12, 2015 Author Report Share Posted January 12, 2015 vancouver. yes i emailed him since now its been 4 days no reply. oh it was packed well but the shrimp is dead 4-5 days judging how the shrimp looks i heard great things too but when i received my shrimp dead he isnt great to me any more Link to comment Share on other sites More sharing options...
RyeGuy411 Posted January 12, 2015 Report Share Posted January 12, 2015 yeah right hardy you didn't pack it right. those poor shrimp and my money got wasted ill never order from that website ever again im posting this to all shrimp furom Im not trying to stir the pot but you posted that he didnt pack it right but then just said he packed them fine? Did you try calling him, he left you a number? Sometimes emails get missed and I dont think its fair to blast someone without giving the seller a chance to make things right. Link to comment Share on other sites More sharing options...
robt666 Posted January 12, 2015 Author Report Share Posted January 12, 2015 not only they are dead he send me the wrong shrimp and the other order is not complete its missing 1 Link to comment Share on other sites More sharing options...
robt666 Posted January 12, 2015 Author Report Share Posted January 12, 2015 if you want to make a bussiness you have to fucos and do things rigth if you dont know the shrimp will arrived alive dont accept the order. by the way im being sarcastic on the packaging is fine. ( if it was fine some will be alive ) Link to comment Share on other sites More sharing options...
robt666 Posted January 12, 2015 Author Report Share Posted January 12, 2015 anyway im not convincing anybody i just saying i what i see on what i received what can i do he wont reply my shrimp are dead and i wasted my money from believing in what he said Link to comment Share on other sites More sharing options...
Ron Posted January 12, 2015 Report Share Posted January 12, 2015 vancouver. yes i emailed him since now its been 4 days no reply. oh it was packed well but the shrimp is dead 4-5 days judging how the shrimp looks i heard great things too but when i received my shrimp dead he isnt great to me any more You have one of the best suppliers around, right in Vancouver. Next time pick up your shrimp at the Ebiken studio. ANBU and EricM 2 Link to comment Share on other sites More sharing options...
EricM Posted January 12, 2015 Report Share Posted January 12, 2015 You have one of the best suppliers around, right in Vancouver. Next time pick up your shrimp at the Ebiken studio. Bingo! Ebiken Studio you wont find any better in N.A. Link to comment Share on other sites More sharing options...
shrimpfever Posted January 12, 2015 Report Share Posted January 12, 2015 Hi I am Tommy from ShrimpFever. I advised ROBT from the very begining to upgrade shipping from Expedited 0% DOA gurantee to at least 50% DOA guranteed. He refused. I am currently ALSO offering him 50% replacements for this one time, as a compromise for the deaths and his refusal to upgrade shipping. And he still continues to go online and blasts me. Is this fair? I used breather bags, packed with heat pack. I did all I could. However shipping from Toronto to Vancouver is 3-4 days shipping with the method he chose. Is it my fault that heatpack did not last? I am trying to make things right offering 50% DOA guarantee out of my own pocket already here. Tommy ANBU, EricM, Shrimplet and 4 others 7 Link to comment Share on other sites More sharing options...
OMG Aquatics Posted January 12, 2015 Report Share Posted January 12, 2015 Hi I am Tommy from ShrimpFever. I advised ROBT from the very begining to upgrade shipping from Expedited 0% DOA gurantee to at least 50% DOA guranteed. He refused. I am currently ALSO offering him 50% replacements for this one time, as a compromise for the deaths and his refusal to upgrade shipping. And he still continues to go online and blasts me. Is this fair? I used breather bags, packed with heat pack. I did all I could. However shipping from Toronto to Vancouver is 3-4 days shipping with the method he chose. Is it my fault that heatpack did not last? I am trying to make things right offering 50% DOA guarantee out of my own pocket already here. Tommy Just a suggestion Looks like Canada is very cold. I'm sure you can do a few upgrades on your packaging and charge customer a bit more to cover the cost. http://www.tsksupply.com/molded-7x7x6-eps-usps-box-12-pack/#reviews Shipped with that + fiberglass. I've received shrimp using those 2 combined at around 10F and survived. No heat pack was used either. Link to comment Share on other sites More sharing options...
Ron Posted January 12, 2015 Report Share Posted January 12, 2015 Hi I am Tommy from ShrimpFever. I advised ROBT from the very begining to upgrade shipping from Expedited 0% DOA gurantee to at least 50% DOA guranteed. He refused. I am currently ALSO offering him 50% replacements for this one time, as a compromise for the deaths and his refusal to upgrade shipping. And he still continues to go online and blasts me. Is this fair? I used breather bags, packed with heat pack. I did all I could. However shipping from Toronto to Vancouver is 3-4 days shipping with the method he chose. Is it my fault that heatpack did not last? I am trying to make things right offering 50% DOA guarantee out of my own pocket already here. Tommy I would suggest not even offering shipping in that manner if it's not safe, better to refuse a sale than deal with bad rep. I always have my orders sent by air cargo, so they are normally only in transit for 6 to 7 hours. I've received shipments all year round and never had a problem. EricM, miwu and OMG Aquatics 3 Link to comment Share on other sites More sharing options...
shrimpfever Posted January 12, 2015 Report Share Posted January 12, 2015 I would suggest not even offering shipping in that manner if it's not safe, better to refuse a sale than deal with bad rep. I always have my orders sent by air cargo, so they are normally only in transit for 6 to 7 hours. I've received shipments all year round and never had a problem. Would you have sent 10 rili and 10 cbs by air cargo Ron? Link to comment Share on other sites More sharing options...
shrimpfever Posted January 12, 2015 Report Share Posted January 12, 2015 Just a suggestion Looks like Canada is very cold. I'm sure you can do a few upgrades on your packaging and charge customer a bit more to cover the cost. http://www.tsksupply.com/molded-7x7x6-eps-usps-box-12-pack/#reviews Shipped with that + fiberglass. I've received shrimp using those 2 combined at around 10F and survived. No heat pack was used either. We actually line all of our boxes with foam also. Link to comment Share on other sites More sharing options...
Ron Posted January 12, 2015 Report Share Posted January 12, 2015 Would you have sent 10 rili and 10 cbs by air cargo Ron? Nope, I usually fill a box with hundreds but I also wouldn't send out a package that I didn't feel was safe. Link to comment Share on other sites More sharing options...
LabMember004 Posted January 12, 2015 Report Share Posted January 12, 2015 To be fair to both sides, there are many claims being made by the victim. However, is there photographic proof as stated in their DOA policy - within 2 hours of delivery confirmation, pictures of unopened bag, etc (even though the shipping that the victim used does NOT cover DOA). Shrimpfever is even offering to compromise even though they are clearly bending their own rules. Did you follow their policies that were listed on their website? Very clearly stated on their website: For our 1-5+ days shipping option – THERE IS NO DOA GUARANTEES. To qualify for guarantees for all DOA following conditions must be met that the Buyer must; 1) provide DOA pictures. Pictures must be taken in the original packaging bag unopened.2) Buyer must receive delivery on first delivery attempt (any packages left outside or after first delivery attempt will not be guaranteed).3) Guarantee voided if shipping delay is buyers fault.4) Guarantee voided if shipping is delayed but uncontrollable forces and events by us.5) Notify us within 2 hours of delivery confirmation.6) Guarantee covers only Canada, international orders will vary with each order. Link to comment Share on other sites More sharing options...
RyeGuy411 Posted January 12, 2015 Report Share Posted January 12, 2015 When I purchase shrimp that specifically are listed as no DOA coverage with the standard shipping I assume all resposibility for any deaths or lost packages. I feel that if the seller is up front and clear about their DOA policy prior to shipping then it is on me. That being said I have never had any reputable seller refuse to compromise in case of delivery issues or deaths. I personally do not think it is fair to blast a seller that is attempting to make things right. Crazyfishlady 1 Link to comment Share on other sites More sharing options...
High5's Posted January 12, 2015 Report Share Posted January 12, 2015 All this chime in and public posting is wrong imho. His shipping policy's are clearly stated, he is willing to honor his policy's. Most people offer no DOA policy's on 3 to 4 day shipping. People make mistakes, things happen, going and posting on every site I think that a little overboard. mayphly, RyeGuy411, shrimpzoo and 4 others 7 Link to comment Share on other sites More sharing options...
OblongShrimp Posted January 12, 2015 Report Share Posted January 12, 2015 Agreed, I think both sides have made their case so I am going to close this topic now so it doesn't get out of hand High5's, Soothing Shrimp, metageologist and 7 others 10 Link to comment Share on other sites More sharing options...
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