Jadenlea Posted April 17, 2015 Report Share Posted April 17, 2015 So in december I ordered Finnex lights. Today, less than 5 months later they are dead. Stuff happens, so the rant is not about the quality of the product. My rant is that companies have no phone number these days!!!!! I wanted to call them to report this and ask if there is anything they can do but there is no phone number. You have to email them and then wait for them to contact you. This being friday I probably wont hear back till next week. I am not good at waiting!!! rant off. Quote Link to comment Share on other sites More sharing options...
OMG Aquatics Posted April 17, 2015 Report Share Posted April 17, 2015 So in december I ordered Finnex lights. Today, less than 5 months later they are dead. Stuff happens, so the rant is not about the quality of the product. My rant is that companies have no phone number these days!!!!! I wanted to call them to report this and ask if there is anything they can do but there is no phone number. You have to email them and then wait for them to contact you. This being friday I probably wont hear back till next week. I am not good at waiting!!! rant off. Warranty plays a big role. In my view, warranty means how long a product is expected to last under average usage. I'm not sure where people came up with "Finnex is great" but their warranty tells otherwise. Quote Link to comment Share on other sites More sharing options...
Jadenlea Posted April 17, 2015 Author Report Share Posted April 17, 2015 I admit, I did not pay attention to their warranty (bad me) but it MUST be more than 5 months... I guess we shall see how their customer service is because for me, it is all about that. Quote Link to comment Share on other sites More sharing options...
OMG Aquatics Posted April 17, 2015 Report Share Posted April 17, 2015 I admit, I did not pay attention to their warranty (bad me) but it MUST be more than 5 months... I guess we shall see how their customer service is because for me, it is all about that. Good luck! Let us know how it went. If they made an exception for you, they should make it for everyone Quote Link to comment Share on other sites More sharing options...
Jadenlea Posted April 17, 2015 Author Report Share Posted April 17, 2015 Their response so far. We are sorry to hear about your problem with our light. Our lights carry a 6 months limited warranty against manufacture defects, but please be aware that if it's not a manufacturers defect or it's caused by water damage or misuse, you will be responsible for the parts needed for the repair and all actual shipping charges. Can you please forward me a detail copy of your receipt, so I can get your warranty claim started? Quote Link to comment Share on other sites More sharing options...
chibikaie Posted April 17, 2015 Report Share Posted April 17, 2015 Wow, I've been running my Fugeray daily for more than a year - I even kept it when I downsized tanks. It sticks out a few inches, so I've been working on hooking up a breeder box to grow out clippings or moss. The only time I can make a phone call is after 8 pm. I don't get a lunch break. I don't want a telephone number Quote Link to comment Share on other sites More sharing options...
35ppt Posted April 18, 2015 Report Share Posted April 18, 2015 Sounds like you are just under the warranty. Promising, so far... that is weird about the phone. A good cost savings, I suppose, but rather inconvenient for a lot of people. Quote Link to comment Share on other sites More sharing options...
Chiumanfu Posted April 18, 2015 Report Share Posted April 18, 2015 It's really expensive to maintain an in house call centre these days. The was a time that companies tried out sourcing their call centers to India but well, everyone knows how that went. Nowadays email is the most cost effective solution, jus depends how responsive the company is. Good luck with your warranty claim. Quote Link to comment Share on other sites More sharing options...
Jadenlea Posted May 9, 2015 Author Report Share Posted May 9, 2015 Hey Guys, Since I posted the rant I feel its only fair to post the results. I sent my finnex out to be repaired ( you send at your own expense) It came back today and is repaired. They did not charge me so that is a good thing. I am happy with the results. While their tone was not as customer oriented as Current, they did fix the lights at no charge . I really believe in giving credit to companies where it is due so there it is. mayphly, Soothing Shrimp and h4n 3 Quote Link to comment Share on other sites More sharing options...
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